Shipping & Returns

 

Shipping:

Mounted Butterflies are made to order, and usually ship within 5 working days. We aim to ship all other items within 48 hours (Monday - Friday, 9am - 5pm), unless otherwise stated.

Carriers
We use the following carriers to deliver our orders:

  • Royal Mail

  • Hermes

  • ParcelForce

  • UPS

We try to keep our shipping costs down as much as possible but due to the fragile nature of some of our items we always insist on adding insurance and tracking where possible, which does come at a higher fee. We hope you appreciate that we only charge what the actual shipping costs, and do not add on any premiums.


Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.  

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Customs/ International restrictions
We cannot accept responsibility for any additional customs fees that may be applied when entering your delivery country. Please check if there are any restrictions in importing taxidermy items into your country before ordering with us, to avoid any disappointment.



Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

 

Returns:

We really want you to be in love with your purchase, and if you are not entirely happy then we are here to help!

You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be in the same same condition that you received it and returned to us, at the customers expense. Please contact us at wtf@thecuriousdepartment.com  or use the form below, we'll advise on the return.

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Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

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Faulty or Damaged Items:

All items are handmade and lovingly packed and shipped, but sometimes things do go wrong! If you receive a faulty or damaged item we will of course issue a refund, discount or replace the item, based on the individual issue and customer request, as long as you contact us within 7 working days of the order being received. We may require photographic evidence of the item and packaging in order to claim insurance back from our couriers, and will request this from you at the time you inform us of the broken or damaged item.


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